It is important that you and your staff feel prepared for an inspection. This can help alleviate stress not only for yourself, but for all staff members, throughout the process.

You may want to consider what needs to be in place prior to receiving ‘the’ call, such as: how you wish the day to progress once the call is received, how you want the two days to run whilst the inspection progresses and when and how you will reflect afterwards.

Top tip – make sure all staff including part time staff are aware you have received the call.